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Our Services
BPO Company India
Brand Promotion Services
3D Animation & Modeling Services
Financial and Accounting Services
Data Entry Services
Inbound Call Center
Answering service
Customer Care Service
Order Taking Services
Debt Collection
Outbound Call Center
Appointment Setting Telemarketing
Market Research Services
Voice Broadcasting Service
Virtual Assistance Services
Lead Generation Services
Why Yantram as a Indian Call Center
That's why at YANTRAM we have established company- wide practices, including :
Recording all communication with our customers including voice, email, live chat, and correspondence.
We ensure timely reporting to track and improve departmental quality performance.
:: We understand that ensuring world-class quality is a continuous
process therefore we have periodic evaluation, documentation,
associate feedback, and follow-up training exercises related to
contact monitoring sessions.
:: We encourage feedback from both our clients as well as their
customers to help us review the quality of customer care
professionals. This feedback is also instrumental in reviewing quality
of service at the corporate, operation center, and departmental levels
at YANTRAM.
:: Our commitment to ensure service quality may be gauged from the
fact - the supervisor: agent ratio is as high as 1:7 depending on the
service as against the general accepted industry ratio of 1:13.
:: We have developed well-structured call escalation processes to
handle more challenging and technical customer requests.
:: YANTRAM functions efficiently as your brand ambassador and offer
personalized service to your customers through our well-trained
Customer Service Representatives.
