BPO Company India
Brand Promotion Services
3D Animation & Modeling Services
Financial and Accounting Services
Data Entry Services
Print Media

Inbound Call Center
Answering service
Customer Care Service
Order Taking Services
Debt Collection

Outbound Call Center
Appointment Setting Telemarketing
Market Research Services
Voice Broadcasting Service
Virtual Assistance Services
Lead Generation Services

That's why at YANTRAM we have established company- wide practices, including :

Recording all communication with our customers including voice, email, live chat, and correspondence.

We ensure timely reporting to track and improve departmental quality performance.

:: We understand that ensuring world-class quality is a continuous
   process therefore we have periodic evaluation, documentation,
   associate feedback, and follow-up training exercises related to
   contact monitoring sessions.

:: We encourage feedback from both our clients as well as their
   customers to help us review the quality of customer care
   professionals. This feedback is also instrumental in reviewing quality
   of service at the corporate, operation center, and departmental levels
   at YANTRAM.

:: Our commitment to ensure service quality may be gauged from the
   fact - the supervisor: agent ratio is as high as 1:7 depending on the
   service as against the general accepted industry ratio of 1:13.

:: We have developed well-structured call escalation processes to
   handle more challenging and technical customer requests.

:: YANTRAM functions efficiently as your brand ambassador and offer
   personalized service to your customers through our well-trained
   Customer Service Representatives.

Contact Us

1-408-705-2785
info@webyantram.com

Why Bpo

Why Outsourcing?
Why India?
Why Yantram?

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