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Our Services
BPO Company India
Brand Promotion Services
3D Animation & Modeling Services
Financial and Accounting Services
Data Entry Services
Print Media
Inbound Call Center
Answering service
Customer Care Service
Order Taking Services
Debt Collection
Outbound Call Center
Appointment Setting Telemarketing
Market Research Services
Voice Broadcasting Service
Virtual Assistance Services
Lead Generation Services
Why India
Language
India has the second-largest English- speaking population in the world. English is the principal language for the business transactions in India.
Manpower
:: India has the second largest and the fastest growing pool of
technical manpower.
:: High availability of Computer literate, English speaking & educated
customer care professionals.
:: India has the lowest manpower cost. Manpower cost is
approximately one tenth of what it is overseas. The annual cost per
agent in USA is approximately $40,000 while in India it is
around $5000.
Reliability and Security
The work force is highly reliable and can deliver world-class quality and ensure rapid delivery of service. Indian companies are also increasingly adapting to international quality and security standards.
Infrastructure
:: India is outfitted with well-connected telecommunication
systems on a world-class scale· High availability of infrastructure
resources.
:: India's satellite-based telecommunication network enables
almost instantaneous high-speed transfer of voice and data across
the globe.
:: Highly liberal Government policies on Call- center operations
:: Maintains High cost-competitiveness in service sectors
:: Proactive Government - 10yr. Tax holiday · Duty free import of capital
machinery and software.
Cost Benefits
Indian companies can provide call center services to clients based in the U.S. or the U.K. at one-sixth to one-fourth of what it costs in the U.S., U.K. or Australia.
Time Zone
A virtual 12-hour time zone difference with the USA and other markets for Call Center services is in India's favor.
Pro-Active Government
The department of telecommunications, Government of India has given a special thrust to the industry by reducing the prices of high-speed international private leased circuits. The recent IT boom has prompted the Government of India to announce exemptions from income tax and customs for the exports of IT enabled services. Central and the State governments have put emphasis to set up state-of-the art infrastructure for the projected boom for IT enabled services. Private Internet gateways and 100 foreign direct investments have been given approvals. "Potentially 50-80 percent of total process costs in most IT enabled services can be out sourced offshore.However, in order to manage operations in remote locations, expatriate management may initially be required to support the remote locations. This together with higher telecom costs could result in additional costs of 10-20 percent. Hence there could be 50-60 percent saving on out located processes." (VCare Technologies, Market Perception Memo III, July 2000)
