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About Yantram BPO Services

There are no Surprises as Our Costs are transparent and straightforward”

Per minute Call Answering Service
All Service Brief's:
• Free Local number or Toll Free Number to receive calls & fax.
• The receptionist will answers the telephone call.
• Emails are then sent to a designated email address, with any standard   caller's information as required.
• Standard Rates applied on call forwarding and All charges, in monthly   advance.
• 100% call recording of call we make or receive for you.
• Latest technology integration, US, UK PSTN switchboards and VOIP to   offer quality voice services.
• Direct contacts with your staff using IMs, Email and Telephone
• Industry leading back end Technology and Quality parameters.

Per minute Call Answering Plans

1000 minutes with free , US ,UK, Australia Local / National DID $390/ Month 9 hours/ day
2000 minutes with free Local / Toll Free DID $1190/ Month 9 hours/ day
2500 minutes with free USA Local / Toll Free DID $1990/ Month 24 hours/ day, Mon - Fri + 1st and 3rd Sat. Total 568 hours/ month
2500 minutes with free UK Local / 0870 National DID $1190/ Month 24 hours/ day, Mon - Fri + 1st and 3rd Sat. Total 568 hours/ month

Live Chat
• Our Live chat support can give your customer answers immediately   and they need not wait for emails.
• Our Live chat support executives can effectively, up-sell or cross-sell   products and services, help customers fill in forms, orders and details   for online transactions & can give individual attention to each of your   customers.
• Our offering is a comprehensive service that includes CRM
  implementation, offshore operations, reporting and analytics.
• Free Live Chat software for your website worth $55/month.

9 hours a day 5 days a week $720/ Month ($4/ hr) Get staff working on 1st and 3rd Saturdays
24 hours 5 days a week $1920/ Month ($4/ hr)
24 hours 7 days a week $2688/ Month ($4/ hr)

Virtual Assistant Service
• Virtual Assistant can take care of your administration, you can focus   your time on building your business.
• Fluent written and oral Neutral English communication
• Affinity with western culture & Strong customer service skills
• Sound basic computing skills
• Receive live phone answering, call forwarding, call routing, message   taking, appointment scheduling

Monthly Plan General Tasks : Administrative and  Personal (Non voice) Higher Skill Virtual Assistant (with voice) Marketing Assistants
Hours Included 160 80 40 160 80 40 1160
Hourly rate $4.50 $5.00 $5.50 $7.00 $7.50 $8.00 $$6.50
Total Fee $720.00 $400.00 $200.0 $1120.00 $600.00 $320.00 $1040.00


Call Patching Prices
• Our Call Patching service allows you to have calls ‘patched’ or put    through to another telephone line by our agent.
• your business telephone line will be answered professionally, every    time, even if you are out of the office.
• Telephone calls can be patched through to landlines or mobiles.
• If we can’t reach you, we can take a message or put the caller  through to your voicemail so that they can leave a message  themselves.
Call Patching Price per Month
Up to 120 Minute a Month $25 per month
Up to 500 Minute a Month $95 per month

E-mail service
• Our e-mail support service can be used for sales and customer   support
• Our skilled agents have all that it takes to respond to emails with high   accuracy, maintaining high service levels with most emails responded   within 1 hour from receipt.
• Given acceptable workload factor, all emails are processed and   responded to in less than one hour's time
• We use third-party certification software for email management. Using   this software, we store your developed list of Frequently Asked   Questions (FAQs) and corresponding answers for each   product/service.
 
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